Issues logging in with UB-iD?
UB-iD is our security check to keep your account secure.
Troubleshooting the most common issues when signing in to United Baristas.
Context
There have been multiple versions of UB-iD across our history. Most issues arise with infrequently used accounts when your security credentials no longer meet our minimum requirements.
Less than secure passwords
If you use United Baristas infrequently, your old password may need to be updated to be more secure. For most users this is as simple as resetting your password.
Persistent issues
If you are having issues logging in using UB-iD, the issue is likely to be caused by old cookies. Either:
- Clear your browser's cookies for unitedbaristas.com, or
- Open a Private (Safari and Firefix), or Incognito (Chrome) window
and attempt log in again.
UB-iD outage?
UB-iD is built on Auth0's secure protocols and servers. If they are having issues, it's possible you might experience issues logging in. You can see the current status of UB-iD on United Baristas Status in the supporting functions section.
Other potential problems and their solutions
- If you have attempted to log in too many times you'll get shut out of your account – you need to contact Support so we can reset your Account and password.
- You must start your journey from a United Baristas service, you will then be forwarded to the secure UB-iD domain id.unitedbaristas.com. If you attempt to start on id.unitedbaristas.com the time-sensitive security functions will not be enabled and you won't be able to log in.
- If you aren't receiving UB-iD password resetting emails, please read this information.
- If you have forgotten your UB-iD email, you can create another UB-iD – if you want to re-claim an older email please read the Forgot your username and Changing your UB-iD email sections
Contact Support
If you have tried these solutions or are encountering another issue, please contact Support. We may need to upgrade, reset, unlock or delete your UB-iD for you to be able to use United Baristas again.